Legal

Terms and Conditions – bee99 Online Gaming Platform

These terms govern your use of bee99. Please read them carefully before registering or placing any wager. By creating an account you confirm that you have read, understood and agreed to everything on this page.

Last updated: 1 January 2025
Important Notice
These Terms and Conditions ("Terms") form a legally binding agreement between you and bee99. If you do not agree with any part of these Terms, you must not register an account or use the bee99 platform. Continued use of the platform after any update to these Terms constitutes acceptance of the revised version.

1 Acceptance of Terms

By accessing bee99 at https://bee99.pro, registering an account, making a deposit or placing any wager, you confirm that you have read these Terms in full and agree to be bound by them. These Terms apply to all users of the bee99 platform, including visitors who browse without registering.

bee99 reserves the right to update these Terms at any time. When changes are made, the "Last updated" date at the top of this page will be revised. It is your responsibility to check this page periodically. If you continue to use bee99 after a change has been published, you are deemed to have accepted the updated Terms.

These Terms should be read alongside the bee99 Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and bee99.

2 Eligibility

To register and use bee99 you must meet all of the following requirements at the time of registration and at all times while your account remains active:

  • You must be at least 18 years of age.
  • You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
  • You must not be a current employee, contractor or close family member of a bee99 employee or contractor.
  • You must not have been previously excluded or banned from bee99 under any account.
  • You must be acting on your own behalf and not as an agent for any third party.
Age Verification
bee99 takes underage gambling seriously. We reserve the right to request identity documents at any time to verify your age. If you cannot provide satisfactory proof of age, your account will be suspended and any balance held pending investigation.

bee99 does not knowingly accept registrations from individuals who do not meet the eligibility criteria above. If we discover that an account was registered by an ineligible person, we reserve the right to void all wagers placed on that account and return deposits minus any winnings derived from ineligible play.

3 Account Registration

Each person may hold only one bee99 account. Registering multiple accounts — whether under the same name, the same device, the same payment method or the same IP address — is strictly prohibited and will result in all associated accounts being suspended and balances forfeited.

When registering, you must provide accurate, complete and current information. You are responsible for keeping your account details up to date. bee99 is not liable for any loss arising from inaccurate information provided at registration or during account use.

You are solely responsible for maintaining the confidentiality of your password. You must not share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, you must notify bee99 support immediately via the contact details on this page.

Account Security Tip: Enable two-factor authentication from your account settings. It takes under a minute to set up and significantly reduces the risk of unauthorised access to your bee99 account.

bee99 reserves the right to carry out identity verification (KYC) checks at any point. This may include requesting a copy of a government-issued photo ID, proof of address and proof of payment method ownership. Accounts that fail to complete KYC within the requested timeframe may have withdrawals suspended until verification is complete.

4 Deposits and Withdrawals

bee99 supports deposits and withdrawals via bKash, Nagad, Rocket and local bank transfer. The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. There is no maximum deposit limit, though individual payment providers may impose their own transaction limits.

Deposits are credited to your bee99 balance instantly upon confirmation from the payment provider. If a deposit does not appear in your balance within 15 minutes, contact support with your transaction reference number.

Withdrawal requests are processed within 24 hours under normal circumstances. During periods of high volume, processing may take up to 48 hours. bee99 does not charge a fee for standard withdrawals. Your payment provider may apply their own fees, which are outside bee99's control.

  • Withdrawals are paid to the same payment method used for the most recent deposit unless otherwise approved by the support team.
  • bee99 may request additional verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
  • Withdrawals of bonus-derived winnings are subject to the wagering requirements described in Section 5.
  • bee99 reserves the right to reverse a withdrawal request back to your account balance if KYC verification has not been completed.

All transactions on bee99 are conducted in Bangladeshi Taka (BDT). bee99 does not accept cryptocurrency deposits or withdrawals at this time.

5 Bonuses and Promotions

bee99 offers bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback offers and loyalty rewards. Each promotion has its own specific terms, which will be published on the relevant promotion page. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms take precedence for that promotion only.

Unless stated otherwise in the specific promotion terms, the following general bonus rules apply to all bee99 bonuses:

  • Bonus funds are subject to a wagering requirement of 30× the bonus amount before any withdrawal can be made.
  • Only wagers placed on eligible games count toward wagering requirements. Games with an RTP above 97% may contribute at a reduced rate as specified in the promotion terms.
  • Bonus funds expire 30 days after being credited if the wagering requirement has not been met.
  • bee99 reserves the right to withdraw a bonus offer at any time before it has been claimed.
  • Bonuses may not be transferred between accounts or exchanged for cash directly.
  • Attempting to abuse bonus offers — including through coordinated play, arbitrage or the use of multiple accounts — will result in bonus forfeiture and possible account suspension.
Loyalty Program: Points earned through the bee99 loyalty program are governed by the separate Loyalty Program terms available at /loyalty-program. Loyalty points are not cash and cannot be withdrawn directly.

6 Game Rules and Fairness

All games available on bee99 use a certified random number generator (RNG) to determine outcomes. The RNG is independently tested and certified. Return-to-player (RTP) percentages for all games are published on the individual game pages.

For arcade and crash-style games including Monster Plinko, bee99 uses a provably fair algorithm. After each round, you can verify the outcome independently using the server seed, client seed and nonce values displayed in your game history. Instructions for verification are available in the FAQ.

In the event of a technical fault during a game round — including disconnection, server error or software malfunction — bee99 will attempt to reconstruct the round outcome from server logs. If reconstruction is not possible, the wager for that round will be refunded to your account balance. bee99's decision on technical fault resolutions is final.

  • Wagers cannot be cancelled once a game round has started.
  • Minimum stake across all games is ৳10. Maximum stake limits vary by game and are displayed in the game interface.
  • bee99 reserves the right to void any wager that was placed as a result of a software error that displayed incorrect odds, multipliers or game parameters.
  • Game outcomes displayed on your screen are final once the round result has been confirmed by the server.

7 Prohibited Conduct

The following actions are strictly prohibited on bee99. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance and possible legal action:

  • Registering more than one account on the bee99 platform.
  • Providing false, misleading or fraudulent information during registration or KYC verification.
  • Using automated software, bots, scripts or any other tool to interact with bee99 games or systems.
  • Exploiting software bugs, glitches or errors to gain an unfair advantage. Any such bugs must be reported to support immediately.
  • Colluding with other players to manipulate game outcomes or bonus conditions.
  • Using a payment method that does not belong to you or that has been obtained fraudulently.
  • Attempting to launder money or use bee99 for any illegal financial activity.
  • Harassing, threatening or abusing bee99 staff or other players through any communication channel.
  • Attempting to access another player's account without authorisation.
  • Circumventing any self-exclusion, deposit limit or responsible gaming restriction placed on your account.
Fraud and Chargebacks
Any attempt to initiate a fraudulent chargeback on a deposit made to bee99 will result in immediate account suspension and referral to relevant authorities. bee99 cooperates fully with law enforcement and financial institutions in fraud investigations.

8 Responsible Gaming

bee99 is committed to promoting responsible gaming. We provide a range of tools to help players stay in control of their gaming activity. All of the following tools are available free of charge from your account settings:

  • Deposit Limits – Set daily, weekly or monthly deposit caps. Limits take effect immediately when reduced.
  • Loss Limits – Cap the amount you can lose over a defined period.
  • Session Time Limits – Set a maximum session duration after which you will be automatically logged out.
  • Reality Checks – Receive periodic reminders of how long you have been playing and how much you have wagered.
  • Self-Exclusion – Exclude yourself from bee99 for a period of 6 months, 1 year, 5 years or permanently. Self-exclusion takes effect within 24 hours of the request.

If you believe your gaming has become problematic, we strongly encourage you to use the self-exclusion tool and seek support. Full details of responsible gaming resources are available on the Responsible Gaming page.

We're Here to Help
If you need to speak to someone about your gaming, contact bee99 support at any time. Our team is trained to handle responsible gaming conversations with sensitivity and without judgment.

9 Privacy and Data

bee99 collects and processes personal data in accordance with the bee99 Privacy Policy, which is available at /privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in that policy.

bee99 will never sell your personal data to third parties for marketing purposes. Data is shared only where required for payment processing, identity verification, fraud prevention or legal compliance. All data is stored securely and transmitted using TLS encryption.

You have the right to request a copy of the personal data bee99 holds about you, to request correction of inaccurate data, and to request deletion of your data subject to legal retention requirements. To exercise any of these rights, contact support at [email protected].

10 Intellectual Property

All content on the bee99 platform — including but not limited to the bee99 logo, game graphics, software, text, design elements and user interface — is the property of bee99 or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from or publicly display any bee99 content without prior written permission. Unauthorised use of bee99 intellectual property may result in legal action.

You are granted a limited, non-exclusive, non-transferable licence to access and use the bee99 platform for personal, non-commercial gaming purposes only. This licence does not include the right to scrape, crawl or systematically extract data from the platform.

11 Limitation of Liability

To the fullest extent permitted by applicable law, bee99 shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data or loss of opportunity.

bee99's total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

  • bee99 does not guarantee uninterrupted or error-free access to the platform.
  • bee99 is not liable for losses caused by internet connectivity issues on your end.
  • bee99 is not responsible for any tax obligations arising from your winnings. It is your responsibility to comply with applicable tax laws in your jurisdiction.
Note: Nothing in these Terms limits bee99's liability for fraud, gross negligence or any other liability that cannot be excluded under applicable law.

12 Account Suspension and Termination

bee99 reserves the right to suspend or terminate any account at any time, with or without notice, for any of the following reasons:

  • Breach of any provision of these Terms.
  • Failure to complete identity verification within the requested timeframe.
  • Suspected fraudulent activity, money laundering or other illegal conduct.
  • Chargebacks initiated against bee99 deposits.
  • Inactivity — accounts with no login activity for 12 consecutive months may be flagged as dormant.

If your account is suspended due to a suspected breach of these Terms, bee99 will investigate the matter and notify you of the outcome within 14 business days. If the investigation concludes that no breach occurred, your account will be reinstated and any withheld balance returned in full.

You may close your bee99 account at any time by contacting support. Upon closure, any remaining balance above the minimum withdrawal threshold will be paid out to your registered payment method within 5 business days, provided all KYC requirements have been met.

13 Disputes

If you have a dispute regarding a game outcome, a payment, a bonus or any other aspect of your bee99 account, you should contact support in the first instance. The support team will attempt to resolve your dispute within 5 business days.

If you are not satisfied with the outcome of the support team's investigation, you may escalate the matter to the bee99 complaints team by emailing [email protected] with the subject line "Formal Complaint". The complaints team will review your case and provide a final decision within 14 business days.

bee99's decision on disputes relating to game outcomes is final where the outcome can be verified against server logs or provably fair records. bee99 will not reverse a verified game outcome on the basis of a player's subjective assessment of fairness.

14 Amendments to These Terms

bee99 may amend these Terms at any time. When material changes are made, bee99 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable. Minor clarifications or corrections may be made without advance notice.

The current version of these Terms is always available at https://bee99.pro/terms-conditions. The "Last updated" date at the top of this page reflects when the most recent change was made. If you do not agree with an amendment, you should close your account before the amendment takes effect.

15 Contact Us

If you have any questions about these Terms, your account or any aspect of the bee99 platform, please contact us:

Email: [email protected]
Live Chat: Available 24/7 from the bee99 platform
Response Time: Live chat queries are answered within minutes. Email queries are responded to within 24 hours.

For responsible gaming support, visit the Responsible Gaming page. For frequently asked questions, visit the FAQ page.

A Platform Built on Trust

These terms exist to protect both you and bee99. Here's a quick summary of the commitments we make to every player on the platform.

Certified Fair Games

Every game on bee99 uses a certified RNG. Arcade games use provably fair algorithms you can verify yourself after every round. RTP figures are published for all games.

Fast, Local Payments

Deposits via bKash, Nagad and Rocket are credited instantly. Withdrawals are processed within 24 hours. No hidden fees on standard transactions from bee99's side.

Transparent Bonus Terms

Wagering requirements, expiry dates and eligible games are clearly stated for every bonus. No hidden conditions buried in footnotes — what you see is what applies.

Secure Account Protection

TLS encryption on all data, two-factor authentication available for every account, and a KYC process that protects your identity and your funds from unauthorised access.

Responsible Gaming Tools

Deposit limits, loss limits, session timers and self-exclusion are all available free from your account settings. bee99 takes player wellbeing seriously — not just as a policy, but in practice.

24/7 Real Support

Live chat is staffed around the clock by real people. Disputes are handled within 5 business days. Formal complaints get a final decision within 14 business days — in writing.

Understood the Terms? You're Ready to Play.

Join bee99 today — fair games, fast payouts, local payment support and a loyalty program that rewards every session. Registration takes under two minutes.